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16/04/2024 - 18:51

Staff services

Staff services

L'Accueil - Welcome Desk: adapted services for all requests

A hub for all French and foreign students and researchers invited to Toulouse and the Midi-Pyrénées.

To be able to study and conduct research in the best conditions requires answering a series of concerns first: to find accommodation, to move, to discover the cultural and sports activities on offer,  to protect yourself  healthwise and to look after yourself, to settle in a new city, a region or a country sometimes for the first time, to know how to get involved and to take initiative, to work, to obtain the administrative authorization to study in France, to know how to study with a handicap, …

This welcome project is operational since September 1st 2015 at Université of Toulouse headquarters area with partners such as the Prefecture of the Haute-Garonne,the CIO, the CAF (housing allocations and advice) and the CROUS in an area of 300 m2.

The team will be available to give advice regarding cultural and sports activities, transport, assistance for studying with disabilities and academic programs. For students and researchers using Toul’Box your first appointment will be held here.

Services can be assured in French, English, Spanish, German, Chinese, Japanese, Uzbek and Russian.


Préfecture de la Haute Garonne: the Prefecture provides a Welcome Service (from September to December) for international students at the Welcome Desk. Students will apply for, and receive, their residence permit here. Each student concerned must make an appointment through the Prefecture's dedicated website and upload the file appropriate to their personal situation (1st application or renewal).

Centre d'Information et d'Orientation for the Académie of Toulouse: the CIO Information and Guidance Centre: a careers advisor can provide you personalized advice on studies, qualifications and professions.

Caisse d’Allocations Familiales de Haute-Garonne: CAF agents assist you in estimating your possible allocations and help you with your application through a dedicated website.

Crous de Toulouse - Occitanie

In addition to its main CASE office on rue du Taur, Crous advises you on grants, accommodation, canteen access, cultural activities and employment. A staff will also help you with your accommodation guarantee application.